Terms + Conditions

 
 
 

booking information

Chittick Lodge is available for groups of up to 122 people.
Minimum group size is 10 people as we would like every group size to be able to enjoy Chittick Lodge.

Generally speaking, weekend bookings commence on Friday after 3:00 pm and conclude on Sunday afternoon by 3:00 pm. Weekday bookings commence after 3:00 pm and conclude in the morning by 10:00 am. However, we try to be flexible and if these times do not fit with your plans, we’ll see what we can do.

Please phone or email Emma, the Chittick Lodge Administration Officer, to check your preferred date(s). Emma will then look after your booking.

We ask for a deposit of $500, and once this has been paid, the booking will be confirmed.

We like to have the final numbers at least 7 days ahead of your arrival so that we can ensure that everything is in place to meet your needs. As you will appreciate, this is particularly necessary where we are catering for the group. An invoice will be generated at this time for all costs associated with your group’s visit.

As we are a small business operating self-contained accommodation with our guests’ complete privacy in mind, we do not provide a house keeping service. Please leave it as you find it.

NOISE CURFEW: Strictly no noise between 9:30pm and 8am.
If the group is exhibiting excessive noise that can be heard from neighbouring properties between the curfew hours that disturbs their peace and quiet, they will be asked to leave the property immediately and will not be accepted back.

 

what to bring

Please bring sleeping bag or sheets, blankets/doona, pillow, toiletries and towel
provided in the rooms: hand soap, hand sanitiser, bath mat, wall fan and a heater in winter.

 

cancellations

We appreciate that when people make bookings they do not do so lightly and it is often disappointing for them to have to cancel. However, it is sometimes difficult to re-book another group. If you cancel your booking within 2 months of your arrival you will forfeit 50% of the booking fee.  

 

catering

Special dietary requirements – Mel will cater for Lactose free, Gluten free, Nut free and Vegan/Vegetarian.
Anything other than these will need to be negotiated with the caterer as we may not be able to accommodate all dietary needs.
The upmost care is taken in all food preparation and handling however this kitchen is a shared facility.

The meal times are: Breakfast 8am, Morning Tea 10am, Lunch 12.30pm, afternoon tea 2:30pm and Dinner 6pm

It might seem a long way in advance but the caterer does require final numbers 7 days ahead of your visit. Once these numbers and diets have been confirmed this will be the number you get invoiced for even if there are cancelations.

 

self-catering

We ask the person in charge of meals for self-catered groups to complete and submit the Kitchen Usage Authority form which will be provided at the time of booking. We also require non-Uniting Church groups to provide a Certificate of Currency for Public Liability Insurance.

 

group leader responsibilities

Your assistance would be very much appreciated with the following matters

  • Arrival/departure times – please notify the Host if your arrival or departure times are likely to vary by more than half an hour as the Host does not live on site.

  • Ensure that any group members under 18 years of age have appropriate parent/guardian consent and are supervised by ‘house parents’.

  • First Aid – it is the responsibility of each group to provide its own First Aid equipment and officer. In the case of an injury or illness the group leader must fill out an Incident Report form contained in your information pack and give a copy to the host.

  • Noise – in consideration of neighbours it would be appreciated if the noise level could be kept to a minimum especially between 9:30 pm and 8:00 am.

  • Would you please ensure that people using the electronic equipment have a reasonable level of skill and that the equipment is only used for group activities.

  • Kindly ensure that the facilities are kept clean and tidy during your stay. On departure please ensure that any furniture that may have been moved is returned to its original position.

 

safety

Emergency Procedure Notices are posted throughout the venue and guests should make themselves familiar with the arrangements in case of an emergency. Evacuation procedures are listed in each room on the back of the door.

Firefighting equipment – fire extinguishers and hoses are located around the site for use in an emergency.

Fire Pit – Please see Directions on website for Fire pit use.

The Fine Print

All breakages and losses of the venue’s property or equipment are to be reported to the Host. The cost of repair/replacement will be invoiced to the group.

Guest’s property is their responsibility – Chittick Lodge does not accept responsibility for any loss or damage.

Guide Dogs excepted, no animals on site please.

We do not allow excessive alcohol consumption, however a quiet drink is permitted.

Strictly NO smoking or drug use anywhere on Chittick Lodge property.

All vehicles parking at Chittick Lodge is at the owners risk.